Please note that specific areas may experience delivery delays due to the COVID-19 situation. Thank you for your understanding
When is my order being processed?
Once you completed your order you are going to be notified via e-mail that your purchase was successful and your order is being processed. Allow 2-3 business days to process & dispatch order. As soon as your order is being shipped you will receive a tracking number via e-mail.
How long does Shipping take and what are my options?
We currently offer Standard Shipping only, if you have an urgent request please contact us directly!
Europe: 4-8 business days shipping
Standard Shipping £4,99
USA & rest of the World: 10-21 business days
Standard Shipping £8,99
Please note that for orders outside the EU, we are not liable for any customs duties that may be levied or delays that are cost by customs.
We currently offer FREE worldwide (standard) shipping on all orders over £90
Can I return my item and refund or exchange it?
Unfortunately we are not able to allow any refunds at the moment, however you are able to return your item and exchange it for another item/size or store credit. Item must be in its original state, no damage, unwashed and unworn.
How long can I send my item back and exchange it?
Exchange is possible within 14 days after receiving the item.
How do I claim my store credit/exchange?
Send your item in its original state back to the address we provide for you. In order to receive all the return information kindly send us and e-mail with subject "return" to firstname.lastname@example.org.
How do I cancel or change my order?
As soon as you place your order we begin processing it. Therefore, we are unable to change or cancel orders. Please send us an e-mail with subject "return" to email@example.com to initiate a return in form of store credit or exchange to a same priced item.
What if I order something and it is out of stock?
We track our inventory manually and make sure everything is accurately displayed. However if there is a mistake and the item you purchased is sold out, we will remove the out of stock items from your order and ship the rest of your order. You will not be charged for the out of stock items.
If you have any unanswered questions please don't hesitate to contact us directly under firstname.lastname@example.org
QUESTIONS, RETURNS & more:
E-mail us with any questions or inquiries, our team will be pleased to give you information, help or solve any issues. You can also contact us directly on this page by just filling out the form down below.
Want to be part of our ambassador team or do a collaboration with SUNYANI? Send us an e-mail and let us know your vision.
If you want to talk to our CEO directly please contact her under the following e-mail:
SEND US A MESSAGE, WE ARE HAPPY TO HELP!